Knowledge Management: Knowledge Management Software, KM Software

Knowledge management Knowledge management solution overvieweGain KnowledgeAgent™ guarantees high-quality customer service by infusing your customer service agents with knowledge, making them as productive and educated as your best agents. It ensures fast, consistent and accurate answers to increase customer satisfaction by providing agents and other users a range of ways to get to information in the common knowledge base.Use a proven contact center solution, implemented by 300 leading enterprisesIn an environment where customer retention is a key business imperative, companies should look for proven solutions when it comes to implementing knowledge management in their contact centers. eGain has delivered innovative knowledge-powered customer service solutions to enterprises for well over a decade. eGain was the first company to provide a guided knowledge solution. eGain KnowledgeAgent benefits from all Related best practice white papersKnowledge Management for Customer Service: Ingredients for SuccessKnowledge Management for Contact Centers and Help Desks: Lessons from the Global 2000 the best practices we have learned in the course of successful knowledge management implementations in over 300 enterprises across the globe.

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